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Glenn Robinson

Systems Administrator at Auriga Corporation (Milpitas, CA)
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Glenn Robinson

Systems Administrator at Auriga Corporation (Milpitas, CA)

Summary

Over 8 years of Windows System Administration Experience. Proven track record of outstanding service and support in Microsoft Windows enterprise class networks including: VMware server and desktop virtualization, Microsoft Windows Active Directory, Microsoft Exchange, Symantec/Veritas backup exec, anti-malware servers McAfee and Symantec, web content filtering via OpenDNS and Websense.

Experience

Systems Administrator
Auriga Corporation
December 2010 - Present (2 years 5 months) • Milpitas, CA
Administration of Windows Server 2008 R2; Windows NT backup; Symantec Endpoint Protection 12.1; Windows 7 and XP Pro desktop and laptop troubleshooting, installation, and repair; Outlook 2007 installation, troubleshooting, configuration, email backup, and email restore.
Skills: MCSA, CompTIA A+, CompTIA Network+, Active Directory, VMware ESX, Linux, Symantec Backup Exec, Symantec Endpoint Protection, wireless networking, LogMeIn, Join.me, Windows Remote Desktop, DHCP, DNS, Windows 7, Windows XP, OpenDNS, TCP/IP
Systems Administrator
SamTrans through Auriga Corporation
December 2010 - June 2012 (1 years 6 months) • San Carlos, CA
Upgraded Track-It! from 8.1 to 10.0; Upgraded Windows Server 2003 R2 domain controllers to Windows Server 2008 R2 domain controllers, Administration of Symantec Backup Exec 12.5 and Symantec Endpoint Protection 11.0.6; created ghost images of Windows XP and Windows 7 desktops and laptops; Windows XP and Windows 7 desktop and laptop troubleshooting, installation, and repair; Upgraded Outlook 2003 to Outlook 2010; Outlook troubleshooting, configuration, email backup, and email restore. Remote support via Windows remote desktop and join.me
Skills: Computer Hardware Troubleshooting, Network Troubleshooting, Troubleshooting, People Skills, CompTIA A+, CompTIA Network+, MCSA, Symantec Backup Exec, Symantec Endpoint Protection, Ghosting, Active Directory, DHCP, DNS, Windows 7, Windows XP
Systems Administrator
Westwind Enterprises, Ltd.
November 2009 - February 2012 (2 years 3 months) • San Jose, CA
Responsible for entire IT infrastructure over 23 locations. Hardware and Software includes: Dell Windows Server 2003 file server running QuickBooks, Dell Windows Server 2000 DHCP server running AccPac, Dell Windows XP Workstations, Dell Windows XP laptops, printers, routers, wireless access points, switches, local and offsite backups, Outlook email support, Rent Manger Property Management Software administration and support, Toshiba PBX phone and voicemail support, remote desktop support via LogMeIn, and website and intranet content updates. OpenDNS web filtering
Skills: Troubleshooting, Network Troubleshooting, Computer Hardware Troubleshooting, People Skills, CompTIA A+, MCSA, Windows XP, OpenDNS
Systems Administrator
Pillar Data Systems
February 2010 - December 2010 (10 months) • San Jose, CA
Ghosting, installation, troubleshooting, repairing of 501 desktops / laptops. Microsoft Office 2007, 2003 installation, configuration, troubleshooting and end user support, including Outlook backups, repairs, and restores. Windows NTFS file share security, and user management through Active Directory.
Skills: Computer Hardware Troubleshooting, Network Troubleshooting, People Skills, CompTIA A+, CompTIA Network+, MCSA, Office 2007, Office 2003, Active Directory
Technical Services Engineer
MokaFive
February 2008 - November 2008 (9 months) • Redwood City, California
Supported customers, prospects and field sales engineers. Visited customer sites for implementation and scoping. Took customer requirements and translated into requests for enhancements. Tested beta products and documented bugs. Created and maintained solution knowledge base for MokaFive support site. Built LivePC's for demo's, customers, prospects and MokaFive public lab site. Used SalesForce.com to maintain account and case records, including support calls, presentations, POC/Pilot deployments, and follow-up activities. See 33 of my Linux LivePCs here: tinyurl.com/628nsq See 213 of my support forum posts here: tinyurl.com/5plsjr See 10 of my MokaFive tutorial videos here: youtube.com/user/M5support
Skills: CompTIA A+, People Skills, CompTIA Network+, Network Troubleshooting, Troubleshooting
Systems Administrator
Merix Corporation
July 2004 - March 2008 (3 years 8 months) • San Jose, California
Windows Servers: Installed, configured, and maintain Windows Server 2003 domain controllers, active directory, DHCP and DNS. Security: Installed, configured and maintain McAfee and Symantec antivirus / antispyware servers. Security: Maintain Cisco PIX firewalls and Watchguard Firebox firewalls Backup: Installed, configured and maintain Symantec Veritas Backup Exec 10d. Email: Installed, configured and maintain Windows Exchange Server 2003 Responsible for troubleshooting, repairing and procurement of servers, workstations, network printers, routers, switches, wireless access points, wireless bridges and telecommunication equipment. Microsoft Office 2007, 2003, 2002 and 2000 installation, configuration, troubleshooting and support, including Outlook .pst repairs, backups and restores. Responsible for installation, and troubleshooting of wireless access points and wireless bridges. Responsible for Nortel Norstar and Toshiba PBX administration. Passed SOX (Sarbanes Oxley) audit. Ensure that all business objectives are met for quality, productivity, cost, and capacity. Exercise sound judgment and sense of urgency.
Skills: CompTIA A+, CompTIA Network+, MCSA, Troubleshooting
Operations Support Specialist
Cable & Wireless
December 2000 - November 2003 (2 years 11 months) • Santa Clara, CA
Analyzed and supported computer operations by monitoring system resources and response times and provided first-line support for operational problems. Configured monitoring of websites and network devices. · Used ticketing applications: Siebel, Remedy, Vantive · Monitored with the following tools: HP OpenView Vantage Point, Micromuse Netcool, Freshwater’s Sitescope, Quest’s Big Brother, Avesta eWatcher, and Computer Associates TNG Unicenter
Skills: CompTIA A+, People Skills, Network Troubleshooting
Premier Accounts Sales Representative
JDR Microdevices
July 2000 - December 2000 (5 months) • San Jose, CA
· Sold computers, networking devices and computer peripherals · Assisted clients in ordering customized computers. · Maintained and developed 110 premier accounts.
Sales Representative
Advantage Homes
August 1999 - July 2000 (11 months) • San Jose, CA
· Sold manufactured homes · Mentored new employees · Help earn the company approximately $320,000
Skills: People Skills
Sales Representative
Circuit City
May 1999 - August 1999 (3 months) • Mountain View, CA
· Sold Computers, Audio and Video equipment · Awarded Presidents Club for High Sales Volume/Low Returns for twelve consecutive months · Sales Excellence Award (Within Top 10% in Sales Volume)
Sales Representative
Century Stereo
December 1998 - May 1999 (5 months) • San Jose, CA
Sold high end home theater audio and video equipment.
Sales Representative
Circuit City
November 1996 - November 1998 (2 years ) • Mountain View, CA
· Sold Computers, Audio and Video equipment · Awarded Presidents Club for High Sales Volume/Low Returns for twelve consecutive months · Sales Excellence Award (Within Top 10% in Sales Volume)
Department Manager
Orchard Supply Hardware
June 1989 - March 1996 (6 years 9 months) • Sunnyvale, CA
Department manager. · Received Employee of the Year Award for Most Valuable Employee 1992 · Managed the electrical and plumbing departments in the top two stores in the chain. Each department ranged between 1 and 2 million in retail sales annually · Responsible for all aspects of the departments assigned including inventory control, training, performance reviews, merchandising, scheduling, and supervision of department personnel. · Proactively researched the competition and other Orchard Supply stores throughout the Bay Area to ensure excellent merchandising and maximize sales.

Education

Silicon Valley College
Vocational
De Anza College
Vocational
OICW, Opportunities Industrialization Center West
Vocational
Ohlone College
Bachelor's Degree
VMware Administration
Foothill College
Bachelor's Degree
Unix Administration
De Anza College
Bachelor's Degree
Unix, Digital Video Production
Mission College
Bachelor's Degree
Sociology
2011
University of Phoenix
Bachelor's Degree
2005 - 2008
University of Phoenix
Bachelor's Degree
Business Information Systems
2008
Silicon Valley University
Bachelor's Degree
Computer Systems Administration, Computer Network Administration
2000

Interests

  • Sociology
  • Civil Rights
  • Human Rights
  • Anthropology
  • Social Justice
  • Dignity
  • Respect
  • History

Skills

  • CompTIA Network+ (8 years )
  • MCSA (4 years )
  • CompTIA A+ (12 years )
  • Computer Hardware Troubleshooting
  • Network Troubleshooting (12 years )
  • Troubleshooting (12 years )
  • People Skills (20 years )
  • Symantec Backup Exec
  • Symantec Endpoint Protection
  • Active Directory
  • VMware ESX
  • Linux
  • McAfee Antimalware
  • wireless networking
  • Track-It!
  • Office 2007
  • Office 2003
  • Ghosting
  • LogMeIn
  • Join.me
  • Windows Remote Desktop
  • DHCP
  • DNS
  • Windows 7
  • Windows XP
  • OpenDNS
  • TCP/IP