User profile picture

Richard Phung

Richard Phung

Senior Systems Administrator at Simmons College (Boston, Massachusetts)

Facilities Management/Maintenance


Systems Administrator and Higher Education Professional with 12 years of experience in strategic hardware and software deployment, specializing in the implementation of applications to support business operations and product delivery. Skilled technologist with broad technical proficiency in academic media, systems integration, identity mgmt/infosec, documentation, and design. ITIL and change management focused.


Senior Systems Administrator
Simmons College
August 2013 - Present (4 years 1 months) Boston, Massachusetts
Maintain 24/7 uptime on mission critical servers & services; perform scheduled system maintenance & updates using administrative tools; recommend solutions to support business operations. ~130 server/appliances (Win2k8-2k12). Support all Microsoft-based technologies through the service and product lifecycles. Accomplishments: -- Configured systems performance monitoring & notification system -- Scripted account provisioning via LDAP, performance configurations, & system state backups -- Perform virtualization/update/migration of aging Windows server infrastructure. + Performed migration of Digitech PaperVision, CollegeNet Resource25, configured Datatel Colleague SIS integration, Sharepoint 2013, SoftwareHouse CCURE800 -- Automate account provisioning for Citrix GoToMeeting -- Deploy Sitecore CMS7.x -- Admin/integration specialist for Active Directory & ADFS-based authentication -- Deploy Alertus & RAVE Emergency Management Applications -- Deploy DUO Security / Multi-factor Auth for Microsoft-based Applications Skills/Focus Areas: Visix AxisTV Digital Signage, Windows Powershell, Active Directory, VMWare, AD Federation Services, Sharepoint, AppNeta PathView/TraceView, Nagios, GroundWork, RedDotCMS, CollegeNet Series25, SiteCore CMS SysAdmin, Dell Compellent Storage, Datatel Colleague, IIS, Windows Server
Skills: Windows Server 2003, Active Directory, FTP / Site Setup
Director, Information Technology
Massachusetts Continuing Legal Education, Inc
October 2012 - August 2013 (10 months) Boston, MA
- Plan and Implement Enterprise Hardware & Software - Provide Tier 2-level support for Business Information Systems - Supervise 2 Full-Time Technical Associates - Primary contact for service providers and vendors - Long-range strategic planning & curriculum committee member Major Projects: Website Mobile Optimization Pending Projects: Hosted Business Intelligence - Employee Intranet SEO & Site Redesign Virtual Server Infrastructure Lecture Capture & Lecture Tools Implementation Skills/focus areas: iMIS15, Active Directory, Microsoft Exchange 2003/2010, MS SQL 2008 Mgmt Studio, Citrix XenServer, ZenDesk, SAP Crystal, Microsoft Dynamics, Cisco ASDM
Skills: iMIS15, Active Directory, Microsoft Exchange, MSSQL, SAP Crystal, Microsoft Dynamics
Educational Technologist
Boston University
May 2012 - July 2012 (2 months) Boston, MA
- Client liaison between Information Services & Technology dept. and schools/colleges within the university - Adopt new technologies to create business case and policy around campus wide implementation of those technologies - Technology demonstration, documentation, and faculty consultation/development Skills/focus areas: -- Echo360 lecture capture system devices & ESS4 -- iTunes U Content Manager -- Apple iBooks Author/Adobe tablet publishing
Adjunct Professor
Art Institute of Boston
January 2009 - June 2012 (3 years 5 months) Boston, Massachusetts
- Provide technical consultation for independent study students and for faculty. - Lead seminars/workshops in HTML, CSS, php/MySQL, WordPress, FTP, and web standards - Acting representative between clients and webhost(s) - Chartered Interactive Game Design Curriculum (Design Elective) - Summer Program Faculty (pre-college) - Advised faculty on web consumable/multimedia curricular materials
Skills: Game Salad Development, GameBrix Builder, Blackboard Teaching - Classroom Teaching
Academic Technology Coordinator
Lesley University
September 2009 - May 2012 (2 years 8 months) Cambridge, Massachusetts
- Develop & implement desktop configurations for computer classrooms & labs - Maintain classroom technologies & multimedia systems - Create policy & procedure for educational technologies and resources - Build partnerships with technology contractors and deploy campus technologies according to academic standards/specifications (AdTech) *Major Project(s): - Campus-wide print payment system (PaperCut) - Automated Room Control Interface (Extron Global Viewer Enterprise) - Dual-Boot network deploy system (~200+workstations) Skills--- CardSmith Integration, Active Directory Integration, Microsoft IIS6.0 Management---- 10-15 P/T Technical Associates, Temp, Seasonal, and/or Student Staff SLA with 6 F/T onsite desktop support specialists
Skills: PaperCut, Mac OSX, MS Windows, Extron
Systems Administrator
Art Institute of Boston
August 2007 - September 2009 (2 years 1 months) Boston, Massachusetts
- Administer and deploy 100+ computers in the academic setting. - Administer & Manage specialized computing facility (~100 Workstations) for Large-Format Digital Print (Epson Stylus via ColorBurst RIP), and Video/Animation (2D/3D) Production - MacOSX 10.4.x Desktop environment, XServe 10.4, Unix Server administration, web file management, disk management quotas - Student, Staff, and Faculty Support Skills--- UNIX Scripting, Netboot ASR Deploy Management---- 15-20 P/T Technical Associates, Temp, Seasonal, and/or Student Staff
Skills: Unix/Linux, Mac OSX, OSX Server, Apple Remote Desktop
Internal Drive
July 2007 - August 2008 (1 years 1 months) Stanford, California
Instructor of Game Modding , a Beginner & Advance course for High-School aged students (13-17) in video game design Provided adult supervision
Skills: 3D Studio Max
Teaching Assistant
Boston University
January 2007 - May 2007 (4 months) Boston, Massachusetts
* Worked under faculty in Curriculum & Teaching Program * Lead class discussion/lecture in History & Social Studies Education * Offered digital media support
A/V Technician
Audio Visual Innovations
May 2005 - December 2005 (7 months) Little Rock, Arkansas
Planned and installed creative show/presentation products and services. Assured properly working and efficient rental equipment. Maintained a high level of customer-service and troubleshooting during set-up and in-show. Generated quotes based on value of service and equipment * *** Accomplishments: - Set-up, operated, and support of inustrial light & sound for city-wide venues including, but not limited to: League of United Latin American Citizens (LULAC), Songham ATA World Taekwon Do Tournament, Arkansas Association Educational Administrators
Skills: Audio/Visual Specialization, Sales
Web Designer/Developer
Log Cabin Democrat Gazette
February 2005 - April 2005 (2 months) Conway, Arkansas
* Worked on news-updates and help to publish weekend edition of the online newspaper. - Performed website maintenance and updated features for a variety of clients
Skills: Graphic & Web Designer, (X)HTML, CSS
Computer Technician
Hendrix College
October 2001 - November 2004 (3 years 1 months) Conway, Arkansas
Provide service and support for computers across entire campus Deploy, update, and install software to assure all computers are up-to-date Confirm hardware functionality and offer technical support where needed *** Accomplishments: - Deploy 200+ computers to staff and faculty members as well as public computer labs - Worked to troubleshoot and manage student accounts and network storage - Setup e-mail accounts for faculty and staff via Microsoft Exchange server - Network admin for student computer labs as well as students' personal PCs - Made full conversion from 10/100 Mbps Ethernet to 100/1000 Mbps Ethernet * Deployed and managed 40+ HpProCurve 2626/50 Switches
Skills: TCP/IP, Computer Diagnostics and Repair


Lesley University
Master's Degree
Educational Technology
2008 - 2010
Boston University - School of Education
Master's Degree
2006 - 2007
Hendrix College
Bachelor's Degree
2001 - 2006
Arkansas School for Mathematics & Sciences
High School or equivalent
1999 - 2001
Marshall High School, Marshall, AR
High School or equivalent


June 2002

Professional Memberships/Awards

  • American Psychological Association
  • International Game Developers Association
  • American Society for Information Science & Technology


  • Nature
  • Computer/Video Games
  • Travel
  • Backpacking/Hiking
  • Embry–Riddle Aeronautical University
  • Bacon
  • Adobe Photoshop
  • Learning
  • Hiking
  • Color
  • Life
  • Biology
  • Mathematics
  • Physics
  • Archaeology
  • Astronomy
  • Engineering
  • Botany
  • Geology
  • Alpinism
  • Poi
  • Nuclear fusion
  • Introspection
  • Rock climbing
  • Culture
  • Substance
  • The Internet
  • Travel
  • Juggling
  • Kite-Flying
  • Space
  • Afternoon Naps
  • Movies
  • Romanticism
  • Perception
  • Feng shui
  • Elements
  • Gravity
  • The Sun
  • Nature
  • Spinach
  • Communication
  • Thinking
  • Survivalism
  • Mountains
  • Forces
  • Bugs
  • DivX
  • Zen
  • Atmosphere
  • Technology
  • Philosophizing
  • Existentialism
  • Food
  • Red Bull


  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe InDesign
  • Adobe Dreamweaver
  • MS-Office (Word, PowerPoint, Excel)
  • MS-Office (Visio, Project)
  • MS-Windows XPSP2, x64, Server 2003
  • MacOSX 10.x.x
  • Adobe Pkgs (Premiere, AfterEffects)
  • Final Cut Studio
  • Ubuntu Linux
  • Google Apps (Documents, Calendar, Picasa, Youtube)
  • Wiki, WordPress, Joomla
  • MacOSX Server (10.x.x)/Unix
  • Google SketchUP
  • TCP/IP
  • Computer Diagnostics and Repair
  • Graphic & Web Designer
  • (X)HTML
  • CSS
  • Audio/Visual Specialization
  • Sales
  • 3D Studio Max
  • Game Salad Development, GameBrix Builder
  • Blackboard Teaching - Classroom Teaching
  • Unix/Linux
  • Mac OSX
  • OSX Server
  • Apple Remote Desktop
  • PaperCut
  • MS Windows
  • Extron
  • iMIS15, Active Directory, Microsoft Exchange, MSSQL, SAP Crystal, Microsoft Dynamics
  • Windows Server 2003
  • Active Directory
  • FTP / Site Setup