User profile picture

Richard Smith

5601 Taylor Ranch Rd NW #923
Albuquerque, New Mexico
87120
US

Richard Smith

Web Designer at RICHARDSMITH.CO LLC (Albuquerque, New Mexico)

Graphic Arts/Illustration

Summary

NEW MEXICO: Graphic design professional with 12-year background in print and web mediums. Broad knowledge of print production, creative services, print and web design applications, html and css coding as well as customer service. Interested in pursuing a design position for print or web with availability for growth. Open to full-time and freelance positions for the right opportunity. Make me an offer I can't refuse. Mainly looking in Albuquerque NM. Also looking for freelance work from any location. Call 516-690-4059 today.

Experience

Web Designer
RICHARDSMITH.CO LLC
July 2011 - Present (6 years 1 months) Albuquerque, New Mexico
Professional graphic design services for print design and Web 3.0 design, educational seminars for groups and conferences and online talk radio interviews promoted in tandem with online examiner articles, reviews and social media marketing venues. Specialties for Print Design: Commercial Art, Mac platform, 10 years exp. QuarkXPress; Adobe InDesign, Illustrator, Photoshop. Specialties for Web 3.0 Design: HTML, Macromedia Dreamweaver; Adobe Photoshop & ImageReady. Educational Seminars for Groups and Conferences; Online Promotion with Examiner Articles and Reviews; Online Interviews with Internet Talk Radio.
Skills: Web HTML, Web Design, Web Content Writing, Graphic & Web Designer, Graphic Design - Print and Electronic, Web writing / blogging, Social Networking
Senior Customer Service Representative
Verizon Wireless
September 2009 - Present (7 years 11 months) Albuquerque, New Mexico
The responsibilities include everything a Customer Service Rep does as well as the following. Senior customer service representatives have several different responsibilities to the team and to the customers his/her teammates service. During a typical day a senior is responsible for administrative work, mentoring and taking calls from upset customers. All of this is designed to lessen the daily workload of the team supervisor. The senior representative sits side by side with representatives on her team and listens as her representative takes calls. This allows the senior to help the representative with areas he is struggling with as he takes calls. This is commonly called "in-the-game mentoring." Once monitored, the senior documents what occurred on the call for his supervisor. A senior often schedules mentoring sessions where the representative he wants to mentor is logged out and not taking calls. This allows the senior to mentor the rep on areas of opportunity without the stress of taking a live call. This is where the senior helps the representative create a game plan for development. Often customers become upset and ask to speak to a supervisor. The senior representative stands in as the supervisor and takes over the call. Often this is done at the representative's desk so the senior can teach techniques that calm customers down. Other times, usually when service levels are challenged, the senior will take the call at his/her desk.
Skills: Communication Skills, Tech Support, Customer Care, Network Troubleshooting, Account Management, Phone Etiquette, Problem Solving, Team Player, Initiative
Customer Service Representative
Verizon Wireless
September 2009 - Present (7 years 11 months) Albuquerque, New Mexico
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Monitors and assigns work to Customer Service Representatives, while performing all the tasks of a Customer Service Representative. Trains, explains tasks, and assists in the solution of problems. Receives customers' requests by telephone, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person. Analyzes transactions, corrects records, and adjusts errors. Searches company records under ZIP code, name, account number, etc. Traces status of orders. Resolves customer questions related to orders, takes orders as needed. Maintains liaison with other departments for order completion and inactive pricing requests. Places order, emails product info, samples, price quotations, and similar data to customer, as required. Responds to customers' requests via telephone or email, using Infomanager, ACSS and other resources as necessary. Contacts customers to ascertain data omitted on orders. Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required. Prepares and forwards preliminary information to warehouse or Rebate Center on problem orders and gifts not received. Provides switchboard relief as needed. Assists in Returns and Replacements as needed. Performs other allied duties as assigned by supervisor.
Skills: Communication Skills, Tech Support, Customer Care, Network Troubleshooting, Account Management, Phone Etiquette, Problem Solving, Initiative, Team Player
Web Publicity Specialist
THE UFOTEACHER INITIATIVE
December 1995 - Present (21 years 8 months) Albuquerque, New Mexico
Educational Seminars for Groups and Conferences. Online Interviews with Internet Talk Radio promoted in tandem with online Examiner articles, Reviews and Social Media Marketing venues. Available for Lectures at conferences, universities and seminars. THE UFOTEACHER INITIATIVE has a prime directive in education and public awareness.
Skills: Researching articles and journals for educational, Internet Research, historical and political research, Presentation, Promotions/Marketing, Innovation & Change Management, business and professional, Event Marketing, Dreamweaver
Graphic, Visual Arts, and Multimedia, Other
Smith and Smyth Creations LLC
September 1994 - December 2010 (16 years 3 months) Farmingdale, New York
Graphic design services for print and web. This was my original company that I started with my partner, Eileen Smyth. Soon after, I purchased her half of the business and became the sole owner. This remained as such until the the end of 2010, at which point I joined with another partner to create Omnitrix Media Works LLC. Smith & Smyth Creations LLC was absorbed into it as part of the merger.
Skills: Web Design, Web HTML, Graphic & Web Designer, Graphic Design - Print and Electronic, Social Networking, Web writing / blogging, HTML Email Newsletters/Marketing, Event Marketing, Event Organization, Adobe Creative Suite
News Page Designer
Albuquerque Journal
September 2008 - January 2009 (4 months) Albuquerque, New Mexico
Layout and design of State, Final and Zone wrap-around editions, including Albuquerque Journal, West Side Journal, Rio Rancho Journal, Journal North and Santa Fe Journal.
Skills: Adobe Creative Suite, QuarkXpress, Graphic Arts, Graphic Design - Print and Electronic, Graphic Designing - Artistic Proficiency, Print Production, Team Building and Project management
Graphic Designer
New York Media Holdings
June 2003 - July 2008 (5 years 1 months) New York City, New York
Newspaper designer for the New York Post. Responsible for the layout of the front and back pages as well as all graphical design elements with copy and images for business, news, sports, television and special weekly sections.
Skills: Adobe Creative Suite, QuarkXpress, Graphic Designing - Artistic Proficiency, Professional Adobe Acrobat, Apple Macintosh, Macromedia Dreamweaver, Ability to organize and establish filing systems, Team Building and Project management, Graphic Design - Print and Electronic, Print Production
News Page Designer
New York Post
June 2003 - July 2008 (5 years 1 months) New York City, New York
Responsible for the layout of the front and back pages as well as all graphical design elements with copy and images for business, news, sports, television and special weekly sections.
Skills: Adobe InDesign, Adobe Photoshop, Adobe Illustrator, QuarkXpress, Adobe Acrobat, Apple Macintosh, Graphic Arts, Graphic Design - Print and Electronic, Graphic Designing - Artistic Proficiency, Print Production
Graphic Designer
Kupper Parker Communications Inc.
December 2002 - April 2003 (4 months) Melville, New York
Assisted ad agency through transitional period with their then new client Cablevision. Worked on the layout and graphics for promotional materials for high profile clients such as Cablevision, Arbor Mortgage, Bentley College, Domino Sugar, Francesco Rinaldi and MetroWest.
Skills: QuarkXpress, Adobe Photoshop, Adobe Illustrator, Adobe Acrobat, Graphic Arts, Development of Marketing campaigns, Promotions/Marketing, Print Marketing and Advertising, Ability to organize and establish filing systems, Team Building and Project management
Graphic Designer
Cablevision Systems Corporation
October 2000 - December 2002 (2 years 2 months) Bethpage, New York
Responsible for the layout and design of Cablevision's promotional packages for Optimum Online, Optimum TV, Optimum Voice, iO-Digital Cable, Lightpath, Pay-Per-View and the Lustgarten foundation for Pancreatic Cancer Research. Types of promotional packages that I worked on included: sweepstakes, print ads, direct mail initiatives, e-flyers and collateral materials such as brochures, tent cards, posters and banners.
Skills: QuarkXpress, Adobe Photoshop, Adobe Illustrator, Adobe Acrobat, Apple Macintosh, Graphic Arts, Print Marketing and Advertising, Graphic Design - Print and Electronic, Print Production, Ability to organize and establish filing systems
Freelance Graphic Designer
Lloyd Staffing, Inc.
August 1998 - March 2002 (3 years 7 months) Melville, New York
While employed as a freelancer at Lloyd Creative Staffing, I worked at Bookspan, Computer Associates, Mutual Funds Magazine, Publishers Clearing House and The Halo Group. Within these companies/agencies I worked on collateral materials, ad work, direct mail initiatives, vitamin label design, university catalogs, veloxes, cover layouts. catalog work and charity projects. I also lasered mass mailings to be distributed in the United States, England and Canada.
Skills: QuarkXpress, Adobe Photoshop, Adobe Illustrator, Apple Macintosh, Print Marketing and Advertising, Promotions/Marketing, Graphic Design - Print and Electronic, Print Production, Team Building and Project management, business and professional
Newspaper Editor / Distribution
Babylon, Town of Inc
March 1997 - September 1997 (6 months) West Babylon, New York
Designed and was responsible for the layout of the quarterly newspaper for Babylon Citizens Council on the Arts - BaCCA. Achieved a more efficient rate of production/distribution for members within Long Island. Initiated new collaborative programs to accommodate needs of local and regional poets and writers. Handled office responsibilities including updating & organizing membership, phone calls, organizing bulk mailings, designing press releases.
Skills: Product Management, Product Development, Print Production, Graphic Design - Print and Electronic, Distribution sales, Team Building and Project management, Initiative, Strong Written and Verbal Communication Skills, Writing

Education

Noble Desktop LLC - InDesign Intensive
Professional
2008 - 2008
State University of New York at Farmingdale
Professional
Design and Applied Arts Commercial and Advertising Art, Design & Applied Arts, Digital Communications and Multimedia
1996 - 1996
State University of New York at Old Westbury
Bachelor's Degree
Arts, Visual and Performing, Design and Visual Communications, Art History
1993 - 1996
State University of New York at Farmingdale
Associate Degree
Advertising Art & Design, Design and Applied Arts Commercial and Advertising Art, Computer Graphics
1989 - 1991
Farmingdale Senior High School
High School or equivalent
Mathematics, Art, Drawing
1985 - 1989

Professional Memberships/Awards

  • LinkedIn
  • Elance
  • BranchOut
  • Adobe Software Users
  • Communication Arts
  • CREATIVE DESIGN PROS
  • Creative Designers + Writers
  • Designers Talk: Freelance Graphic Design Group
  • Art of Advertising & Design
  • Graphic Design Networking Group
  • Creative Designers and Writers
  • JUST Creative
  • Design Job List
  • Adobe Dreamweaver Group
  • Graphic Design Professional Group
  • English Regents Certificate of Award
  • New York Regents Certificate of Merit
  • Nassau Regents Certificate of Merit
  • Dean's List Certificate of Merit
  • Visual Arts Certificate of Academic Achievement
  • Eyes of Learning Certificate of Appreciation
  • Editor's Choice Award

Interests

  • Books/Reading
  • Film/Movies
  • Painting
  • Sculpture
  • Mixed-Media
  • Multimedia
  • Science Fiction
  • Economics
  • Ancestry & Geneaology
  • History

Skills

  • QuarkXpress
  • Adobe Illustrator
  • Adobe Photoshop
  • Adobe ImageReady
  • Dreamweaver
  • MICROSOFT WORD
  • Adobe InDesign
  • Adobe Creative Suite
  • Graphic Designing - Artistic Proficiency
  • Professional Adobe Acrobat
  • Apple Macintosh
  • Macromedia Dreamweaver
  • Ability to organize and establish filing systems
  • Team Building and Project management
  • Graphic Design - Print and Electronic
  • Print Production
  • Web HTML
  • Web Design
  • Web Content Writing
  • Graphic & Web Designer
  • Web writing / blogging
  • Social Networking
  • Communication Skills
  • Tech Support
  • Customer Care
  • Network Troubleshooting
  • Account Management
  • Phone Etiquette
  • Problem Solving
  • Initiative
  • Team Player
  • Researching articles and journals for educational
  • Internet Research
  • historical and political research
  • Presentation
  • Promotions/Marketing
  • Innovation & Change Management
  • business and professional
  • Event Marketing
  • HTML Email Newsletters/Marketing
  • Event Organization
  • Graphic Arts
  • Adobe Acrobat
  • Development of Marketing campaigns
  • Print Marketing and Advertising
  • Product Management
  • Product Development
  • Distribution sales
  • Strong Written and Verbal Communication Skills
  • Writing
  • fine art and mural painting
  • Project Management
  • Art -drawing and illustrating
  • Mathematical Analysis
  • Poetry Writing